Our Policy
At Threads Pattern, we’re committed to delivering quality that speaks for itself. Every item is crafted with precision and inspected with care — but in rare cases, if something’s not right, we’ll make it right.
When Are Returns Accepted?
We accept return requests in the following cases:
Wrong product or size received
Manufacturing defect (hole, tear, or stitching error)
Item missing from the shipment
Quality does not match approved sample
What Can’t Be Returned?
We do not accept returns if:
The product was made to custom size, logo, or label
Slight color variation is due to screen differences or yarn batch
The item was damaged due to improper handling after delivery
The return request is made after 7 days of delivery
What Happens if My Return is Approved?
If your request qualifies, you can choose one of the following:
Free replacement production
Credit note applied to your next bulk order
Refund (only if no replacement is possible)
How to Request a Return?
Contact us within 7 days of receiving your order
➤ Email: contact.threadspattern@gmail.com
➤ WhatsApp: +92-300-6129308Send photos/videos showing the issue clearly
Our team will review and respond within 48 hours
If approved, we’ll arrange the next step based on your preference
Note: Threads Pattern reserves the right to decline return requests that do not meet the above criteria.
Frequently Asked Questions (FAQs)
1. Can I return a product if I don’t like it?
We do not offer returns for reasons like change of mind or personal preference, as all products are made to order. However, if there's a genuine issue with quality or delivery, we will gladly resolve it.
2. What if I receive the wrong product or size?
If you receive a product that doesn’t match your confirmed order, please contact us within 7 days with photos or videos. We will review and offer a free replacement or other compensation.
3. Are custom products eligible for return?
No. Products that include custom sizing, logos, labels, or colorways are non-returnable, unless there is a clear manufacturing defect.
4. What happens if a product is damaged during shipping?
If damage occurs in transit, we’ll assess responsibility based on packaging, carrier, and insurance. If the faultlies on our end, we’ll offer a solution. Otherwise, we assist with claims if shipping was arranged by us.
5. What if the product quality doesn’t match the approved sample?
If your bulk order does not meet the standard of the pre-approved sample, please report the issue within 7 days of delivery. Our team will investigate and offer a fair resolution.
6. Will I need to return the defective items?
In some cases, yes. For quality inspection, we may ask you to return a sample or send it to our forwarding agent. We cover or reimburse the return shipping cost in eligible cases.
7. How long does it take to process a return or exchange?
Once your return is approved, resolution (replacement, refund, or credit note) is usually processed within 7–10 working days.